Shipping & Refund Policy
*Important Note: Someone of legal drinking age must be available to ID upon delivery of package.* If no one of legal drinking age is available upon pickup the package will not be able to be delivered, or held for pickup at your nearest package pickup point stated in tracking.
ONTARIO SHIPPING
– We offer fast, free shipping to your door on orders of $99 or more within Ontario. Orders under $99 will be subject to a shipping charge calculated at checkout.
CANADA WIDE SHIPPING (Excludes QC, NL, NU, NT, & YT)
– We offer fast, free shipping to your door on orders of $199 or more Canada Wide. Orders under $199 will be subject to a shipping charge calculated at checkout.
DELIVERY TIME
– Orders are normally delivered within 3-5 business days. Delays might occur due to inclimate weather or increased holiday volume, or other unforeseen circumstances.
SHIPPING TERMS
– Delivery times are measured in business days.
– Signature is required by an individual over 19 years of age at the time of delivery.
– All orders are subject to a processing time of 1-2 business days prior to shipping.
– The estimated arrival date & time is not a guarantee of when the package will be delivered. – We cannot deliver on a specific date or time. – Deliveries will be made anywhere between 8am – 8pm (weekdays)
– We do not process orders on weekends or Ontario holidays.
– Delivery costs include applicable taxes.
– We do not deliver to PO boxes.
SHIPPING TO QUEBEC & OUTSIDE OF CANADA
Quebec
– Due to restrictions by the Quebec government, we are unable to ship to the province of Quebec at this time. Please feel free to give us a call at (519)-733-6551 for a list of products available to purchase in Quebec.
– We also do not ship outside of Canada. If you are searching for our product in your location please contact our service team at 1-800-597-3533 or email social@peleeisland.com.
APARTMENTS & CONDOMINIUMS
– If access to your location requires an access code or use of a buzzer please include instructions in the second or third address line or “Add a comment to your order” in your cart or during checkout.
*Note: Most couriers will not be able to deliver to your apartment/condo door. The package is able to be accepted by a concierge in the lobby.
P.O. BOXES – Due to the signature required on our packages we are unable to deliver to PO Boxes. If an order is made with a delivery address to a PO Box, we will contact you to change the address or process a full refund for the order.
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PRODUCT RETURNS
ONLINE WINE SHOP
You are solely responsible for ensuring that the recipient’s address is correct. If you have listed incorrect shipping details, you will be responsible for any additional shipping charges that may be incurred due to returns or re-shipments.
Upon delivery, if you wish to return any faulty product (broken bottles, corked product), it is incumbent upon you to immediately contact Pelee Island Winery:
Phone: 1-800-597-3533
Email: support@peleeisland.com
You may be required to retain the bottle of faulty liquid (recorked and at least 3/4 full) for examination by the producer.
By using the Pelee Island Winery “Wine Shop” via the website www.peleeisland.com, you accept and acknowledge that you are subject to the return policies.
Online Purchases: With a valid proof of purchase (an email invoice), any bottled product may be returned for exchange only, provided the item is unopened, in saleable condition, of the current vintage and was purchased in the last 14 days. The product will be exchanged for an item at the original purchase price shown on the email invoice. You will be required to pay for any additional applicable shipping charges.
What does saleable condition mean?
The product must be in the original condition (unopened, label and capsule intact, etc.) that will permit the item to be resold.
CANCELLATIONS
We are unable to cancel, make product changes, or apply a coupon code or gift certificate to an order once it has been shipped. Cancelled orders may be subject to a cancellation fee. If you need to change a shipping method, please contact us immediately to initiate this process via email: support@peleeisland.com
RETAIL BOUTIQUE RETURNS
Retail purchases may be exchanged at our retail stores only on any day of the week.
In-Store Purchases: With a valid proof of purchase (an original cash register receipt), any bottled product may be returned for exchange only, provided the item is unopened, in saleable condition, of the current vintage and was purchased in the last 14 days. The product will be exchanged for an item at the original purchase price shown on the receipt.
QUALITY CONCERNS
If you have any issues with a product you purchase or questions about quality please fill out the form below and someone will get back to you shortly.